Yes, I have. That's not the problem. I have since found out from support that it is due to a firmware bug. The hub does not work when you connect the rotation platform to the PC. It only works with the 2D platform. But a firmware update is already being planned.
I have the same problem. i.e. if I connect the USB cable that goes to the PC to the upper 2D platform, should it work? do you also connect the platform to the PC via USB?
you should connect to the bottom rotational platform usb from pc then it would transfer through or shall i say should transfer to USB hub, try plugging a phone in the usb to see if theyre getting power to them, i know one of the 240v plugs are wifi controlled .
I have also the issue that rotation platform is working but USB is only working when the USB Hub is connected to the 2D plattform.
I got the information from support, that firmware update was announced for June'23. Since rotation is not possible with the USB cable in the 2D platform without tearing off the cable, the update would be very important for me.
Do we have any further information when we can expect the update?
Comments
Did you connect the magnetic orange key to the usb hub? Without that it'll be in shut off mode.
Yes, I have. That's not the problem. I have since found out from support that it is due to a firmware bug. The hub does not work when you connect the rotation platform to the PC. It only works with the 2D platform. But a firmware update is already being planned.
Good to hear that support are working on this. Thanks
I have the same problem. i.e. if I connect the USB cable that goes to the PC to the upper 2D platform, should it work? do you also connect the platform to the PC via USB?
you should connect to the bottom rotational platform usb from pc then it would transfer through or shall i say should transfer to USB hub, try plugging a phone in the usb to see if theyre getting power to them, i know one of the 240v plugs are wifi controlled .
only one needed the bottom platform ,as it doesnt move, to pc not both
I have also the issue that rotation platform is working but USB is only working when the USB Hub is connected to the 2D plattform.
I got the information from support, that firmware update was announced for June'23. Since rotation is not possible with the USB cable in the 2D platform without tearing off the cable, the update would be very important for me.
Do we have any further information when we can expect the update?
Firmware update was released. Hope it fixed your issues.
Hi how do we get the firmware update as I have the same issue on my Yaw Vr 2
I know the people at Yaw VR take these things seriously and are keen to fix issues when they can
It should tell you in the app if there's a firmware update. Try the latest game engine to see if you're on the latest version.